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Tenant wants rent reduction boiler broke – but he tampered with it

Questions & AnswersCategory: General QuestionsTenant wants rent reduction boiler broke – but he tampered with it
Ban Anans asked 2 years ago

I was contacted by our property managment agents that our tenant noticed a leaking bathroom towel rail. He checked the boiler pressure and apparantly it was low, so he took it upon himself to refill it. To fill this boiler you have to take the front panel off and connect up the filling pipe. This is when he noticed the boiler was leaking.
So basically it took 2 weeks to fix, and the Tenant was without heating and hot water for that period. Apparantly he went to stay in his mums house.
We are already making a loss on the rent as it doesn't cover our mortgage and the repair cost us £600. But he wants 2 weeks rent reduction. We have tried to negotiate by saying he already has a rent much lower than market value (which he knows) and he shouldn't have attempted to fill the system as he may have overfilled it. But I don't think our letting agents are on our side and fighting our corner, they simply state how the boiler could have been fixed quicker and he wants 2 weeks reduction.
 
 

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